Shipping Policy

Last updated: 06/01/2026

At SILVER TRADEIMPEX PRIVATE LIMITED, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver products purchased through our website.

1. Order Processing

  • Orders are processed after successful payment confirmation and verification.

  • We aim to process and dispatch orders within 1–3 business days, excluding weekends and public holidays.

  • Orders placed after working hours, on weekends, or holidays may be processed on the next business day.

2. Shipping Coverage

  • We currently offer shipping across India.

  • Delivery availability may vary depending on your location and courier service coverage.

3. Delivery Time

Estimated delivery timelines may vary depending on product availability, shipping location, and courier partner service:

  • Metro Cities: 2–5 business days

  • Non-Metro Cities & Towns: 4–7 business days

  • Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Free shipping may be offered on selected products, promotional offers, or minimum order values.

  • Additional delivery charges may apply for remote locations or special handling requirements.

5. Order Tracking

Once your order has been shipped, tracking details (if available) will be shared via email, SMS, or other communication channels to help you monitor the shipment status.

6. Delayed Deliveries

While we strive to deliver orders on time, delays may occur due to factors beyond our control, including:

  • Courier service disruptions

  • Public holidays or festivals

  • Weather conditions or natural disasters

  • Incorrect delivery information provided by customers

  • High order volumes during promotions or peak periods

SILVER TRADEIMPEX PRIVATE LIMITED shall not be held responsible for delivery delays caused by third-party courier services or unforeseen circumstances.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate and complete shipping information.

  • Incorrect or incomplete addresses may result in delayed or failed delivery attempts.

  • Additional shipping charges may apply for re-delivery requests.

8. Damaged or Missing Products

If you receive a damaged, defective, or incomplete order, please contact us within 48 hours of delivery with:

  • Your order details

  • Clear photos or videos of the package/product

  • Any supporting information for verification

Upon review, we will provide an appropriate resolution in accordance with our Refund & Return Policy.

9. Order Cancellation

  • Orders may be cancelled before dispatch.

  • Orders that have already been shipped cannot be cancelled and will be governed by our Refund & Return Policy.

10. Contact Us

For any questions regarding shipping or delivery, contact us:

SILVER TRADEIMPEX PRIVATE LIMITED
Email: info@silvertradeimpex.com
Phone: +917836943093
Address: Office 112, 1st Floor, Dilkap Centre, Andheri Kurla Road, Sakinara Andheri East, Mumbai, Maharashtra, India – 400072